FAQ's

Product

What are Ira pads made of?


The pads and liners composition varies between each product, which is why their biodegradability varies between 97% - 99%. Their ingredients can be separated into 3 main layers; surface, core, outer. The surface layers are all made of natural and organic corn and bamboo fiber (FSC certified). The core is made of absorbent wood pulp. The outer layer is made of PLA + PBAT blend bioplastic (biodegradable). Therefore, the only non-biodegradable part is the adhesive. We still thrive to reach the 100% biodegradability goal, and our customers will be the first ones to hear about any good news in the future! Head over to each product page for more details of their ingredients. Subscribe to our mailing list and/or follow our social media channels to receive the latest news about Ira.




How long does it take for the pads to degrade and is it compostable?


Our pads and panty liners could be biodegradable and compostable within 6-12 months under the right condition. It requires a natural setting with oxygen, soil, microorganisms, moisture, and high temperature (no problem for Thailand!). Household compost with >28°C degrade in 12 months Industrial/commercial compost with >58°C in 6 months Each pad and panty liners are compostable and biodegradable including its wrapper, ranging from 97%-99% biodegradability. Only the non-toxic adhesive is not biodegradable.




How long can I wear the pads?


You can change your pads depending on your menstrual flow, but the recommended time for our day pads is 2-3 hours due to hygiene reasons. You should change when there is a smell, or if it feels too damp. Please bear in mind that because we do not use superabsorbent polymers (SAP) in our pads, the pads may appear more full and have a stronger red colour than conventional pads. So, you may have to change Ira pads more often than usual, but please don’t be alarmed - it’s more hygienic to do so! 🙌🏼 SAPs turn menstrual blood into gel-like structure, allowing more liquid holding capacity and feeling less damp. However, this makes people unaware of how long they have their pads on. It is never hygienic to leave pads with menstrual blood on for long. Also, SAPs are non-biodegradable. We continuously try to improve our product and are working towards finding a biodegradable SAP or alternative for our products.




Why don’t you sell menstrual cups or reusable sanitary pads?


Menstrual cups and reusable pads are great products that serve the same purpose as ours. However, in the Asian culture there’s still a lot of stigma surrounding the topic, which resulted in misconception and misinformed information about how to use these products 😔. This leads to fear or bad experiences which stops women from using them, and what’s the point of having a great product if no one uses it? This is why our first product is developed to make the disposable sanitary pads as biodegradable as possible, with very little change in behaviour. The only behaviour change is some customers may have to change their pads more often during the day, which makes it even more hygienic for your health! In the future, we will be introducing more products best serve our customers needs and purpose, so watch this space! 🤩




Where are your pads manufactured?


Ira pads and liners are produced in China. However, our goal is to reduce our carbon footprint even more by manufacturing in Thailand, so if you are a business that could partner with us, feel free to get in touch. 📨





Logistics

Where do you ship?


We currently only ship in Thailand due to our logistics capability. However, if there is a demand to ship to other countries we will explore our options and keep you updated! ✈️ Please feel free to get in touch if you are interested in a bulk order or if you’re a business that would like to stock our products via iraconcept.bkk@gmail.com. We are always on the lookout to expand, and make our products available for everyone! 🌏





Stockist

Where can I find Ira products?


You can order our products on our website or through Line (@ira_concept). Subscription-based service is available through the website only. We are also available in cafes, offices, and other events in the future too - check out the list of our stockists here. If you are a business that is interested in becoming our stockist or partner please contact iraconcept.bkk@gmail.com




Do you offer partnerships with events, corporates, or educational institutions?


Yes! We believe female hygiene products should be easily accessible and if you care about emale welfare too, please get in touch at iraconcept.bkk@gmail.com! Most women are caught off guard by their period, which could lead to stress and missing important meetings/lessons 😵. By providing women with female hygiene products in your business - you’re not only showing you care, but you are also creating a supportive environment and increasing productivity 🥰. Feel free to drop us an email if you just want to chat or have any proposals to discuss with us. We love talking to people, especially about periods and women equality.





Payment

How do the subscription payments work?


Subscription payments must be made using either credit or debit card. For the first payment you'll have to enter your credit/debit card details, but after that the payments will happen automatically.




What are the payment options?


For one-off purchases you can pay either offline by bank transfer, or by credit/debit card on the website checkout. For subscription payments, you will pay monthly by credit or debit card. For the first payment you'll have to enter your credit/debit card details, but after that they payments will happen automatically.





Subscription

How do subscriptions work?


Our subscription means you get the menstrual products of your choice delivered to your door when you want them. Just tell us what you want (which products and how many of them), how often you want deliveries, and then we'll send you a box of these products at your chosen delivery frequency (every 1, 2 or 3 months). You can change your products, skip deliveries, or cancel anytime and anywhere.




Can I cancel my subscription?


Yes you can. Once registered with a subscription you will be able to login and manage your subscription - here you'll find a 'cancel subscription' button. It would be a shame to see you go though!




Can I skip my subscription for a month?


Yes you can, but you can only skip your next delivery. Once registered with a subscription you will be able to login and manage your subscription - here you'll find a 'skip delivery' button. This will skip your next delivery, and of course you will not be charged for it. Skipping a delivery must be done at least 24 hours before the payment for that delivery.




Can I change my subscription order?


Yes you can. Once registered with a subscription you will be able to login and manage your subscription - here you'll easily be able to change the products that we send you each month and the changes will apply to your next delivery. You can add products or remove products, and the cost of your delivery will change accordingly. Changing the products for a delivery must be done before the payment for that delivery.